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Shipping and Returns

HOW TO ORDER:

Mad About Magic offers two easy methods to order your magic items.

ONLINE ORDERING
Ordering online from Mad About Magic is easy. All card transactions take place on a secure server and we accept most major Credit and Debit cards.

Just select the currency that you wish to use, then add the required items(s) to your shopping basket and follow the prompts displayed.

Once your order has been received, you will be given a reference and an email receipt. Your goods will then be dispatched as soon as possible (usually within 24 hours for items currently in stock).

ORDERING BY TELEPHONE
For telephone orders, call us on (212) 330-0451 and one of the telephone sales team will be happy to take your order.

 

 

FURTHER INFORMATION
If you require any more information on ordering from Mad About Magic, please email our sales team at sales@madaboutmagic.com or call our sales line on (212) 330-0451

CAN I ORDER BY POST?
No. We currently only support orders through our website or by telephone as we use a live inventory and payment system. However, we do have plans to add ordering my mail at a later date.

Our address for correspondence is

Mad About Magic
8345 NW 66TH ST #6719
MIAMI
FL 33166

DO YOU SHIP INTERNATIONALLY?
Yes. The Mad About Magic site only offers shipping within the USA. However, our sister site www.magicshop.co.uk offers the same huge range and special low shipping rates worldwide! International orders are dispatched from our second warehouse in Europe. You can order via the website or if you prefer, you can call our sale line (212) 330-0451 and one of the sales team will be happy to take your order.

WHAT ARE YOUR SHIPPING RATES?
Our minimum shipping rate is $6.00 per whole order. Shipping is calculated on the actual weight of the package and ships by Fed-Ex or USPS First Class (under 14 oz) and Priority Mail (over 14 oz). We give you the exact shipping cost at the checkout. International orders are handled by our UK warehouse and international customers will automatically be transferred over to the UK site for cheaper international rates.

Shipping usually takes 2-5 days depending on your location.
The estimated delivery times shown are an indication only.

When products are currently in stock, we aim to process and dispatch all orders within 24 hours. However, if any items are not currently in stock, delivery may be delayed. Please therefore allow up to 28 days. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact our sales team at sales@madaboutmagic.com, or check our online order tracking service.
Part shipping of orders is done at our own discretion.

For some orders, a signature is required. If a signature is not obtained for your parcel, a card will be placed through your door, then it will be returned to your local depot and an attempt to re-deliver will be made the following working day. After that the parcel will be held for a further 5 days awaiting your instructions or collection before being returned to us. Any delivery charges that result from failed delivery/return or 3rd delivery attempts will be your liability.

WHAT IS YOUR IN STOCKING POLICY
Our website has been designed so that items that are out of stock will not be shown on the site. This excluded special order items.

HOW DO BACKORDERS WORK?
It actually depends on the individual situation. We keep 100% of what is on-line in stock. However, sometimes inventory errors can happen. Most items that are out of stock arrive within a week or two. All backorders are shipped within 24 hours of their receipt. If a backordered item is arriving within 48 hours, we will hold the order until it arrives. There are times when items that are manufactured for us take longer than normal to arrive.

WHAT IS YOUR RETURN/REFUND POLICY?
We will replace any of our items if it has a defect, a replacement will be shipped to you upon receipt of the faulty item. THE PRICE CHARGED FOR AN ITEM IS FOR TEACHING YOU THE METHOD OR SECRET. THIS IS SUPPLIED TO YOU AS AN INSTRUCTIONAL SERVICE. ANY ITEMS/PROPS SUPPLIED WITH THE METHOD OR SECRET HAVE NO CASH VALUE AND ARE SUPPLIED FREE WITH THE INSTRUCTIONAL SERVICE. Please be careful when selected an item for purchase to ensure it is right for you. If you have any questions regarding a prop or effect, please contact us and we will do our best to answer your questions.

IS YOUR WEBSITE SECURE?
YES! OUR SITE USES A SECURE SERVER FOR THE CARD PAYMENT PAGES. Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team. Our payment section is protested by a secure server for your protection.

For security purposes all online credit card transactions are handled via a secure server and processed by SagePay the worlds leading payment clearing gateway. Nobody other than Sagepay and ourselves has access to your credit card details.

All prices shown include tax as applicable. Local taxes on import are your liability.

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